Epika Mobilya - Furniture Manufacturer In Turkey

Epika Mobilya is a furniture manufacturer in Turkey. Görür Çekyat Ltd. Şti., which started its activities in 1969 with the production of mattresses, entered the furniture sector in 1978 with the production of furniture. Moreover, it is known for its patented all-steel skeletons, which were produced for the first time in Turkey and the world. The company, which has been operating under the Epika brand since 2000, exports a significant part of its products outside of Turkey. Furthermore, the most important feature of the Epika brand is customer satisfaction.

Vision

It aims to provide the best service to its customers by increasing the quality day by day; with its products above world standards.

Mission

It wants to continuously and significantly increase the value it adds to its customers, employees, society and environment; with its efficiency, agility and systemic efficiency.

Strategy

It wants to achieve long-term sustainable growth by creating continuous value.

Quality Policy

As a basic principle, customer complaints are the most important management policy and as an organization, it is committed to working together and with all its might to observe these principles in every step it takes;

• Firstly, it wants to reach company and unit targets in a team spirit, based on the total quality philosophy.
• Secondly, it wants to review business processes with the self-assessment process and identifying approaches to improve performance.
• Thirdly, it wants to increase the efficiency in all processes to a level that can compete at the international level in line with the continuous improvement approach.
• Encouraging innovative and creative approaches, realizing trainings that will increase technical and behavioral competencies.
• Continuous improvement of the process of handling and responding to customer complaints by increasing the effectiveness and efficiency in order to continuously improve the product and customer service quality in their enterprises.
• Further, it wants to resolve all kinds of complaints of customers by effectively keeping them under control; by ensuring the continuity of feedback.
• Complying with all applicable legal regulations regarding customers.
• Recording and analyzing the requests, demands and criticisms of the customers and improving the product and service quality accordingly.
• Lastly, it wants maintain its reliability as a company in the eyes of its customers.

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